Is the Smailers Club membership a once off payment or monthly?

It is a once off payment of $10 for a lifelong membership.

Who is allowed to join the Smailers Club?

Anyone is allowed to join. Please keep in mind that all ages and races are members here so always be respectful, decent and kind.

I need more addresses - Am i allowed to have more?

If your other letters were registered then no problem. Just fill in our “request an address” form.

What happens if my mail got lost and they cannot register it?

We like all our members to open an Instagram account and post photos of your outgoing and received mail. That way it creates a snail mail tracking trail for us and you are safe. Always use the hashtag: #loveofpostdotcom
You may also join our facebook page and group and post your photos on there. We will send you an information email after registration which explains it more in detail.

Help! I don’t know what to write about.

We have a fab package in our shop section for all the writer blockers out there.

A Weird person sent me a letter and i think its inappropriate.

Please send us that weird person’s details and register code plus photos of the actual letter and we will investigate the situation.
Always try and use a different address then your home address where you can receive your mail if you do not feel comfortable.

I have cancelled my subscription. How do i get a refund?

You have to cancel your subscription before the next renewal date. We do not give refunds. You will still receive the paid for that month’s membership.

I like to send a few of your stationery items as a gift to someone from your shop. How do i do that?

Go to our contact page and let us know what, who, where and when.
They will have their package full of awesomeness in no time!

Q:How do I update the payment method on file?

To update the credit card on file, follow these steps:

  1. Log into your loveofpost Account
  2. Click on the “edit” button in the bottom of the “Credit Card” section at the bottom of your account page.
  3. Update your credit card details
  4. Click “Save”

How much is shipping for Subscriptions?

Free Shipping Worldwide for our Subscription subscribers.

When is shipping?

Billing between the 1st and the 14th?

Your shipment will be mailed 3 business days after the 14th.

Billing between the 15th and the 31st?
Your shipment will be mailed 3 business days after the last day of the month.

How do i change any of my details?

Login to your account and go to edit account details.

Must every letter have the “loveofpost.com” logo sticker on it?

Yes please, or you can write somewhere on your mail Loveofpost.com” if you do not have any logo stickers left. Make sure you order some and always have stock. You can order them in our shop.

Don’t see your question here? Please contact us and we will sort it out soon as possible.

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